Using communication as a tool for fostering human connection begins with understanding the current level of conversation engagement.

I like to measure conversation engagement on a continuum to support my planning. It creates a visual scale illustrating where a customer relationship sits in the moment, versus where I’d like to be.

With time, a series of effective interactions is created which slowly develop trust & progress engagement to where buying decisions occur.

Even back in the eighteenth century, Barbe-Nicole knew what she didn’t know. She had the courage to embrace it. Regardless of what judgemental bystanders thought or said.

Her gritty nature didn’t give a damn.

Standing before an audience as a speaker, offers an unique view.

A sea of eyes focused on you. Each pair, windows to a feeling soul. An emotional mind, full of vulnerable thoughts carefully nestled away from the neural traffic accompanying the average corporate day.

As you speak, you observe the corporate distraction melting away. The impactful moments in your narrative relating to some more than others.

Immediately, you know you’re not alone in what you’ve experienced.